Terms & Conditions


Appointments

To make an appointment please call O Spa during opening hours.

Treatments to the value of £50.00 or more are payable at the time of making your reservation in order to secure your appointment. Credit card details are required for all bookings and a charge will be made if cancellation occurs within 
a 48 hour period:
24 – 48 hours 50%
24 hours or less 100%

Gift Vouchers

Gift vouchers may be purchased either in the Spa, or via telephone. All vouchers have an expiry date of 6 months from date of purchase. Lost or stolen gift vouchers cannot be replaced.

Arrivals

Please arrive 15 minutes before your treatment time to allow time to confirm your treatment and complete any necessary paperwork. This time also allows you to relax and enjoy a complimentary beverage.

Treatment times include a lifestyle consultation to enable your therapist to personalise your treatment.

Late arrivals may mean that we are unable to provide the treatment booked or there will be a reduced treatment time.

Please, as a matter of courtesy to your therapist and other clientele, we ask that mobile phones are turned off. 
Due to health and safety we do not allow children in the Spa rooms, or to be left unattended in the waiting areas, whilst parents are having treatments.

Group Bookings

We can tailor any booking to suit your needs. Why not have your hen party, birthday celebration, or corporate event and have sole use of the premises? Please discuss your needs with us, we’ll do our best to accommodate you and make sure that you have a fabulous relaxing time!

Security

O Spa is not responsible for the loss or damage to a client’s personal belongings however caused. Please do not bring valuables with you to the Spa and ensure that you take all items with you when you leave.

© 2017 O Spa Health and wellbeing