RETURNS AND REFUNDS

We want you to be completely happy with your purchase. If for any reason you’d like to return your order, please contact us on 0121 711 4600.

RETURNS

Please call us on: 0121 711 4600 BEFORE you return any product. We can accept all unopened products that are returned to us within 48 hours of original delivery in their original packaging and issue a refund or exchange for a product of the same value.

When returning your products, please make sure you include the order number along with the product in all original packaging, wrapping and any tamper seals intact. Please also include a brief note stating why you have returned the item and ensure that you send via registered post.

Once your item is received by us and it meets the criteria above, we will apply a refund to the original method of payment for the value of the goods within 14 working days.

DAMAGED ITEMS

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to offer you a full refund or exchange for items of the same value. Please see our returns policy for details.

REACTIONS

In the unlikely event that you experience an unwanted reaction to one of the products, please contact us on 0121 711 4600 to discuss.

PROMOTIONAL DISCOUNTS

In the event of a return, you will not be refunded the discounted proportion and only receive a refund for the amount you paid. If a promotion has occurred since you purchased the item(s) and you have lost your proof of purchase an exchange may be possible but only at the promotional rate. Items with proof of purchase are not affected.

GIFT VOUCHERS

Gift Vouchers cannot be redeemed online.

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